Hiresquad Resources is seeking a dedicated Quality Analyst for an International Voice Process . If you have experience as a Quality Analyst in an international voice environment within the BPO domain and possess excellent communication skills, we invite you to contribute to a fast-paced, international work environment.
What We're Looking For
- Experience:
- Must have experience as a Quality Analyst in International Voice .
- Must have worked in an International Voice process.
- Overall 3+ years in BPO/Contact Center domain is a must.
- Education: Only Graduates can apply.
- Communication: Excellent Communication Skills are essential.
- Flexibility: Willingness to work in Rotational Shifts .

Key Responsibilities (Implied from the role)
- Monitor and evaluate customer interactions (primarily voice calls)



to ensure adherence to quality standards and operational procedures.
- Provide constructive feedback to agents to improve performance and enhance customer experience.
- Identify trends and areas for improvement in agent performance and process adherence.
- Collaborate with training and operations teams to implement quality improvement initiatives.
- Maintain accurate records of quality evaluations and provide reports as needed.

Perks & Benefits
- Opportunity to work in a fast-paced, international work setting.

Interested candidates can share their resume with HR Ankita at (HIDDEN TEXT) or call .

📌 Quality Analyst || Voice Process || International BPO (Navi Mumbai)
🏢 Hiresquad
📍 Navi Mumbai