Hiresquad Resources is looking for an experienced Quality Team Leader//QTL//International BPO//Voice Process , ready to step into a Supervisor Quality / Quality Team Leader role within a leading BPO's International Voice Process. If you have a solid background in quality leadership within the international voice domain, a deep understanding of quality matrices, and experience with 7 QC tools, we invite you to drive continuous improvement and ensure exceptional service delivery.
Experience Requirements
- Minimum 1 year of experience as a Quality Lead , with an overall 5+ years of experience in the BPO sector.
- Must have experience in an International Voice Process.
- Must be a Quality Team Leader (QTL) on papers.
- Experience handling a team of Quality Analysts.
- Robust experience working with QUALITY Matrices .
- Excellent transactional quality domain knowledge.
- Good working knowledge of TTQ (Training,



Transaction Quality) systems, tools, and technologies .
- Proven knowledge of analyzing, driving improvement, and innovation.
- Worked on 7 QC tools .

Roles & Responsibilities
- Drive continuous improvement for Transaction Quality and overall Delivery.
- Manage claim Quality & Client related KPIs .
- Evaluate the effectiveness of Transaction Quality (TQ) interventions.
- Strengthen Quality management processes and frameworks to enhance quality delivery.
- Accurately capture SLA/SLO metrics and the reporting needs of all clients, setting up/customizing processes to seamlessly meet client expectations.
- Generate and implement out-of-the-box ideas and Process Improvement initiatives within the

📌 Quality Team Leader//QTL//International BPO//Voice Process (Bengaluru)
🏢 Hiresquad
📍 Bengaluru