Hiresquad Resources is urgently looking for an engaging Process Trainer for an International Voice Process in Kolkata and Bangalore. If you have at least 1 year of experience as a Process Trainer in an International BPO setting and possess excellent training and communication skills, we want you to shape the success of our client's teams
Role and Key Responsibilities
- Training Delivery & Coaching: Provide day-to-day functional direction to agents within the program training classroom environment. This includes monitoring student progress for the duration of training, offering coaching and developmental feedback, and making readiness recommendations.
- Effective Facilitation: Utilize strong presentation and facilitation skills,



incorporating creative training techniques and adult/accelerated learning methods. Prepare and present training materials through classroom learning, hands-on demonstrations, and supporting activities using a variety of delivery modalities.
- Performance & Transition: Accountable for achieving individual training performance metrics. You'll support and partner with Operations to seamlessly transition agents from the training to the production environment, ensuring their competency levels meet business standards.
- Product Knowledge & Communication: Maintain relevant product knowledge for each

📌 Process Trainer//International BPO// Voice Process (Kolkata)
🏢 Hiresquad
📍 Kolkata