Hiresquad Resources is looking for a detail-oriented Quality Analyst for an International BPO . If you have a keen eye for detail, robust communication skills, and are passionate about driving quality in customer interactions, you'll play a crucial role in enhancing our client's service delivery.
Role & Responsibilities
- Monitor & Evaluate Interactions: Monitor, evaluate, and/or audit a sampling of inbound and/or outbound calls and other contact methods, including chat and email, to ensure quality and adherence to standards.
- Productivity & Reporting: Meet departmental productivity requirements (e.g., number of calls monitored per month, number of emails evaluated) and report evaluation results to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client,
📌 Quality Analyst || International BPO (Pune)
🏢 Hiresquad
📍 Pune
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