Hiresquad Resources is urgently seeking a Technical Officer with expertise in Windows Server, Active Directory, and Networking to join our client's team. This role is for individuals with a strong technical background and excellent English communication skills, ready to support a US Voice Process and delve into complex server-related issues.
Role & Responsibilities
- Provide technical support for a US Voice Process , specifically assisting customers with server-related issues.
- Operate on a callback model (EPS - Server Support) , managing cases and engaging directly with customers to troubleshoot problems.
- Offer assistance with troubleshooting across various platforms including Windows Server (2003, 2008, 2008 R2), SCCM, SCMON, Windows OS (XP, Vista, Win7), Exchange 2007, IIS, and ISA .

Profile Requirements
- Education: Undergraduate (UG) or Graduate degrees are both eligible.
- Technical Background: Must have documented technical experience, with a minimum of 1 year of Windows Server experience for Premier support.
- Core Competencies/Skills/Knowledge:




- Strong Problem Solving and Troubleshooting Skills with a logical approach.
- Working knowledge of personal computer architecture and network architecture .
- A strong passion for Technology, demonstrating curiosity and a desire to learn and stay updated with the latest technologies.
- Working knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Skilled .
- Deep understanding of Active Directory, DNS, DHCP, System Setup, System Performance, and Domain Environment .
- Knowledge of Boot Process, Backup Process (including Types Of Backup), Hyper-V Type 1 & Type 2, and Storage .
- Familiarity with FSMO (Flexible Single Master Operations) roles and GPO (Group Policy Objects) is highly beneficial for this role, demonstrating advanced Active Directory knowledge.
- Certifications (Recommended): MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems.

📌 Technical Officer, (Pune)
🏢 Hiresquad
📍 Pune