Job Title: Team Manager / Team Lead / SME / SPE – Life & Annuity Operations

Location: [Insert Location]

Department: Operations – Life & Annuity

Reports To: [Insert Reporting Manager]

Job Summary

We are hiring across multiple levels (Team Manager, Team Lead, SME, and SPE) within Life & Annuity Operations. This role supports end-to-end processing across Death Claims, Payouts, Annuitization, Policy Servicing, and Surrender/Liquidation functions. Depending on the level, responsibilities range from transaction processing and subject matter expertise to team leadership and strategic oversight.

Core Functional Areas
- Death Claims Processing (Life & Annuity)
- Annuity Benefit Payments & Continuation
- Annuitization & Liquidation
- Payout Processing & Terminal Funding
- Pension & Retirement Perks (401(k), 403(b))
- Policy Servicing & Benefit Maintenance
- Partial/Full Surrenders & Withdrawals
- Regulatory Compliance (Taxation, Reg 60, Disclosures)

Role-Based Responsibilities

1. Team Manager
- Lead multiple teams across functions within Life & Annuity operations.




- Own end-to-end delivery, SLA adherence, and operational excellence.
- Drive strategy, process improvements, and stakeholder engagement.
- Manage escalations, risk, compliance, and audit readiness.
- Mentor Team Leads and build leadership pipeline.

2. Team Lead
- Manage a team handling death claims, payouts, or servicing processes.
- Ensure daily operations meet SLA, quality, and productivity targets.
- Handle complex cases and provide guidance to team members.
- Support training, performance management, and reporting.
- Act as a bridge between Team Manager and operations team.

3. Subject Matter Expert (SME)
- Act as the go-to expert for process knowledge and issue resolution.
- Support complex transactions in:
- Death claims processing
- Annuitization and benefit calculations
- Pension and payout processing
- Surrenders and liquidation
- Conduct quality checks and ensure compliance with regulations.
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📌 Life & Annuity Operations- TM/ TL / SME / SPE (Hyderabad)
🏢 2COMs
📍 Hyderabad