Blue Yonder is seeking detail-oriented Renewal Support Specialist to support the execution of on-prem maintenance renewals and low-complexity SaaS renewals. This role focuses on transactional renewal execution, operational accuracy, and process adherence, supporting Blue Yonder's continued investment in renewal automation and scalable delivery models. Renewal Support Specialists will manage maintenance renewals and select low-complexity SaaS renewals, ensuring timely execution, clean system data, and compliance with Blue Yonder standards. As automation capabilities expand, this role will increasingly support queue-based renewal workflows, including amendments and exception handling that require manual intervention.

Primary Responsibilities:
Renewal Execution:
- Execute assigned maintenance and low-complexity SaaS renewals in accordance with established processes and timelines.
- Prepare and process renewal contracts, amendments, and supporting documentation.
- Coordinate with internal teams to resolve dependencies required to complete renewal transactions.




- Ensure renewal documentation aligns with Blue Yonder standards and approval requirements.

Workflow & Queue Management:
- Manage renewal work through defined queues, prioritizing tasks based on renewal dates and SLAs.
- Support pooled renewal workflows as automation expands.
- Adjust daily workload to support team coverage and peak renewal periods.

Operational & Administrative Support:
- Maintain data accuracy across renewal-related records, including:
- Reviewing pending entitlements.
- Validating renewal opportunities and contract records.
- Ensuring completeness of customer and product information.
- Identify and flag data inconsistencies or process gaps impacting renewal execution.
- Support data hygiene initiatives, audits, and automation readiness efforts.

Reporting & Compliance:
- Update renewal status, outcomes, and close dates accurately in CRM systems.
- Provide data to support internal reporting of

📌 Renewal Support Specialist (Bengaluru)
🏢 Blue Yonder
📍 Bengaluru