Job Title: Infrastructure & Cloud Support Engineer - L2

Experience: 5–6 Years

Location: Hinjewadi phase 1

Employment Type: Full time

Job Summary

We are seeking a skilled and motivated L2 Engineer with 5–6 years of
experience in Windows system administration, cloud platforms, and
infrastructure support. The ideal candidate will be responsible for managing,
monitoring, and troubleshooting IT infrastructure, ensuring high availability,
security, and performance of systems.

Key Responsibilities

* Provide L2 support for Windows Servers and IT infrastructure environments.
* Administer and manage Windows Server (2008/2012/2016/2019/2022)
environments.
* Handle Active Directory (AD), Group Policy (GPO), DNS, and user access
management.
* Monitor system performance, troubleshoot incidents, and ensure timely
resolution.
* Manage virtualization platforms such as VMware (VM creation, snapshots,
patching).
* Support cloud platforms (Azure/AWS) including VM provisioning, networking,
and backups.
* Perform patch management, backup and recovery operations.
* Work on incident,



problem, and change management as per ITIL processes.
* Maintain system documentation, reports, and knowledge base articles.
* Coordinate with L3 teams and vendors for critical issue resolution.
* Ensure adherence to security standards and compliance requirements.

Required Skills & Technical Expertise

* Strong experience in Windows Server Administration
* Hands-on experience with Active Directory, GPO, DNS, DHCP
* Experience in VMware / Hyper-V virtualization
* Basic to intermediate knowledge of Azure or AWS Cloud
* Knowledge of backup tools (Veeam / NetBackup / similar)
* Familiarity with monitoring tools and ticketing systems (ServiceNow,
Remedy, etc.)
* Understanding of networking fundamentals
* Experience with patching, security updates, and system hardening

Preferred Skills

* Knowledge of Identity & Access Management (IAM)
* Exposure to Microsoft 365 / Azure AD
* Basic understanding of SOC oper

📌 Infrastructure & Cloud Support Engineer- (India)
🏢 Praful M- IMS Support
📍 India