Role Title EUC SME / Architect (End User Computing)
Reports to Chief Architect
Location Mumbai, India
Written by IT Design Function
Business unit Technology
Last update on 22.06.2026
Role purpose
Responsible for strategy, design, and governance of the End User Computing (EUC) architecture across the organisation. Provides technical direction, design authority, and oversight for workplace technologies aligned to Cloud First and Zero Trust principles. Delivers support to projects and operations through design input, standards, and Guidance for support teams.
Key accountabilities
General Technical
- Provide technical leadership on EUC services design including devices, endpoint management, identity, collaboration tooling, virtual desktops, application delivery and endpoint security.
- Own and maintain EUC reference architectures, standards, patterns, lifecycle roadmaps and design guardrails for enterprise use.
- Provide governance ensuring all deployments aligned to agreed standards, templates, security controls and support models.
- Provide consultancy,



mentoring and technical direction to engineering and operational teams.
- Identify and manage key EUC technology vendors and partnerships.
- Evaluate, pilot and introduce new EUC technologies that improve resilience, user experience, security or operational efficiency.
- Identify and pursue automation opportunities across provisioning, compliance, application deployment, remediation and reporting.
- Ensure alignment with cloud-first strategy, modern workplace transformation and enterprise security standards.
- Support priority incidents and ensure escalation processes are followed within SLA.

Experience and personal qualities
Essential Technical
- In-depth knowledge of Azure AD (Entra ID) and hybrid identity environments.
- In-depth knowledge of Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive.
- Robust experience of IT Security ensuring solutions meet audit and compliance requirements

📌 EUC SME (Mumbai)
🏢 Travelex India
📍 Mumbai