Posting
Title :

ServiceNow
Lead

Qualification
:

Any
graduation

Experience
:

8+
years

Must
Have Skills :

implement
ServiceNow modules including:

-
- CMDB
(CSDM v5 aligned), Service Catalogue
- ITSM
Pro+
- Now
Assist
- ITOM
(Discovery, Service Mapping, Event Management)
- Workflow
Data Fabric (WDF)
- Integration
Hub
- Drive
automation-first design using Flow Designer, Integration Hub,
RPA Hub, Now Assist agents, and AI/ML capabilities
- Lead
Discovery and CMDB design, including CI classes, relationships,
data quality, reconciliation, and governance models
- Design
and govern service models, business services, and application
services aligned to business capabilities

Positive
to Have Skills :

Design
and govern CMDB architecture aligned to CSDM v5, ensuring:

-
- Data
accuracy, completeness, timeliness, and integrity
- Clear
ownership, stewardship, and lifecycle management




- Apply ITIL best practices across Incident, Problem, Change,
Request, Asset, and Service Portfolio Management
- Define
CMDB health metrics, audit mechanisms, and continuous improvement
processes

Roles
and Responsibilities:

Define
and own the end-to-end ServiceNow platform, ensuring
scalability, performance, security, and upgradeability
- Act
as the technical authority across multiple ServiceNow
product implementations and agile teams
- Ensure
minimal customization and maximum adoption of OOB features,
workflows, and AI-driven capabilities

Location
:

Bangalore
, Hyderabad, Pune

CTC
Range :

36
LPA

Notice
period :

Immediate

Shift
Timings :

General

Mode
of Interview :

Virtual

Mode
of Work :

Hybrid

Mode
of Hire :

Contract

📌 ServiceNow Lead (Bengaluru)
🏢 Black and white
📍 Bengaluru