The Application Support Manager – Pharma/SM is responsible for delivering comprehensive pre- and post-sales application support for the pharmaceutical and CRO vertical, as well as software solutions.
The role also involves planning and executing customer trainings, product demonstrations, workshops, and scientific presentations, both on-site and through virtual platforms.

This position reports to the Head-Application Support and is part of the Application Team located in Centre of Excellence-Bengaluru and will be an on-site role.

In this role, you will have the prospect to:
- Deliver comprehensive pre- and post-sales application support for SCIEX platforms, including Triple Quad (QQQ), QTRAP, and High-Resolution Mass Spectrometry (HRMS) systems, along with associated consumables.
- Partner with customers to develop, optimize, and troubleshoot LC-MS/MS workflows, ensuring robust and reproducible methods across QQQ and HRMS technologies.
- Provide application expertise across key scientific areas such as analytical research, bioanalytical studies, and impurity profiling,



supporting diverse customer needs in pharma and biopharma environments.
- Design and deliver customer-centric trainings, product demonstrations, workshops, and scientific presentations, both on-site and virtually, to enhance user capability and product adoption.
- Lead advanced technical troubleshooting, addressing challenges in sample preparation, instrument performance, data acquisition, and data interpretation, ensuring high customer satisfaction and uptime.
- Lead, coach, and develop a high-performing team (4–5 associates), establishing clear objectives, role clarity, and accountability while aligning team goals with broader business priorities.
- Foster a culture of ownership, collaboration, and continuous improvement through structured mentorship, regular performance feedback, and recognition initiatives.
- Develop and maintain high-quality technical documentation, including application not

📌 Application Support Manager (Bengaluru)
🏢 Danaher
📍 Bengaluru