Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. Thats why we are always looking for curious minds that see themselves imagining the unimageable with us.
Your Role:
- As a Collections Senior Specialist, you will play a vital role in maintaining the financial health of the company by managing customer accounts, ensuring timely collection of receivables, assessing credit worthiness, and minimizing bad debts. Your proactive approach helps to realize revenue at a faster pace. Collaborate with multiple departments to resolve customer inquiries, resolve disputes and collect the payment by the due date
- Responsible for collection of receivables, resolving disputes & claims
- Responsible for the delivery of service levels and SLA/KPI targets for the accounting function.
- Ability to handle complex customer portfolio with large number of customer transactions
- Handle customer queries and complex Invoice disputes through outbound and follow-up calls/ Emails/SFDC
- Represent GES in a qualified manner by maintaining and enhancing a positive business relationship with customers, sales, credit control, distribution centre and other stake holders
- Analysing customer’s payment trend to forecast collection for the fiscal month
- Conduct detailed reconciliation of customer accounts and resolve payment discrepancies
- Organize and participates in credit control, distribution centre, Sales and Customer meetings.
- Oversee all matters related to cash application, over payment, deduction management (allowable & preventable).
- Collaborate with internal stakeholders to close disputes and reduce DSO
- Kaizen ideas to mitigate process chal