We are seeking an Application Support (.NET) & Digital Operations Specialist to join our team and contribute to the implementation of operational excellence for the post-purchase customer journey. This role will focus on adopting efficient processes and communications, proactive monitoring, and data-driven operations. The successful candidate will work collaboratively with various teams across digital, legal/tax segment, Commercial Engineering, Service Management, and technology to ensure seamless operations and optimal user experiences.

If you're passionate about digital operations, have a keen eye for detail, and thrive in a fast-paced, team-oriented environment, we want to hear from you. Join our team and help shape the future of our digital operations

About the Role:
- Leverage approved AI tools to improve individual efficiency and output quality, reducing manual effort across routine knowledge-work tasks while ensuring responsible use.
- Build repeatable AI-enabled workflows and assets (prompts, templates, automations)



that drive sustained productivity improvements aligned to long-term objectives.
- Deploy features and enhancements through active software development for our in-house monitoring solution, "Digital Operations Monitoring Application."
- Implement and manage proactive monitoring through the deployment of browser and API synthetics monitoring.
- Perform daily checks across the Self-Service Portal (SSP), MyAccount, CSWeb, and various post-purchase journey experiences to ensure all user flows are working as expected.
- Collaborate with Global Command Center (GCC) and Service Management Digital support teams to ensure incident handling, stakeholder communication, and root cause analysis is followed per agreed SLAs.
- Work closely with Digital scrum development teams to prioritize future enhancements and bug fixes.
- Participate in an on-call weekend rotation during release deployments to ensure all digital services are working as expected.

About You

📌 Application Support (Bengaluru)
🏢 Thomson Reuters
📍 Bengaluru