Job Description

Associate Director — Commercial AI – Business Value Delivery, Digital Human Health

Job Description

This role sits within the Commercial AI vertical of Digital Human Health (DHH), which is responsible for building and scaling AI capabilities across cross-functional teams and divisions. The team operates as an embedded strategic partner to the commercial organization, providing thought leadership and delivering AI-powered solutions to marketing and cross-functional stakeholders. It shapes demand by translating business priorities into scalable AI products and agent-driven solutions that enhance decision-making and drive measurable business impact.

Role Overview

As the Associate Director – Commercial AI – Business Value Delivery, this role is accountable for shaping and delivering AI and Agentic AI solutions across Commercial functions and DHH value teams (Marketing, Market Access, Field Force Effectiveness, Omnichannel, and Forecasting).
This role combines strong commercial analytics leadership with AI/GenAI technical literacy to frame business problems,



build value cases, align stakeholders, and drive adoption—partnering closely with product, data science, engineering, IT, and risk/control teams.
The role’s primary mandate is measurable value realization: defining success metrics, enabling scalable deployments, and ensuring solutions are governed, secure, and fit for enterprise use.

Key Responsibilities
- · Frame business problems as clear decision statements with defined value hypotheses, success metrics (ROI, KPIs), and value realization cadence.
- · Lead commercial analytics strategy across enterprise use cases for agentification (segmentation, NBE, forecasting, omnichannel, marketing effectiveness, field insights, HCP journey) using a business-first, evidence-led approach.
- · Translate priorities into a value-driven AI roadmap—sequenced by impact, feasibility, and risk—with defined scope, success criteria, and adoption plans.
- · Define AI pr

📌 Associate Director, Commercial AI – Business Value Delivery (Pune)
🏢 Msd
📍 Pune