GENERAL SUMMARY OF POSITION
Customer Service Representative provides maximum customer satisfaction by efficiently managing:
- the customer portfolio of his/her business or region
- all internal customer service-related processes in close cooperation with his/her internal customers like Sales, Logistics, Marketing, Credit & Control and Master Data

RESPONSIBILITIES & SPECIFIC ACCOUNTABILITIE
- Act as prime contact person for the customers of his/her portfolio
- Ensure timely delivery of correct product to his/her customers, manage back-order situations and propose alternative solutions where possible
- Manage (receive, register, follow-up and report) all service complaints received from his/her customer and ensure a qualified and pro-active feedback to the customer
- Monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system
- Manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team




- Follow up outstanding customer orders and proactively provide customers with an updated open order status
- Provide reports on the customer order status, shipments and backorders as required
- Keep track of sample deliveries to his/her customers and follow-up on customer
- Provide commercial support to the Sales team
- Co-ordinate all activities related to ISC tasks.
- Timely and accurately ensure all operational activities in ERP
- Ensure back-up activities for his/her colleagues within language skill
- Manage the correct reception of the customer orders in her/his area of expertise (GBU/market) by ensuring that the incoming orders are timely and correctly registered into ERP system
- Create order acknowledgment and send to the customer
- Create delivery order confirmation and send to the customer, TSM and CSR
- Identify problems and report them to more experienced team member or lead
- Deliver KPI, identify fai

📌 Customer Service Representative (Thane)
🏢 Ansell
📍 Thane