Strategic Logistics Management: Oversee the day-to-day functioning of the logistics department, ensuring all
first, mid, and last-mile operations align with company and client SLAs.

Carrier Partner Strategy: Identify and prioritize high-performing carrier partners for critical shipments; manage
carrier relationships to ensure delivery alignments even during peak seasons or disruptions.

Advanced Problem Resolution: Serve as the final point of escalation for complex logistics issues, shipping
delays, and transportation disruptions, and preventing recurrence.

Customer Success & SPR Mastery: Lead the preparation and presentation of Monthly Service Performance
Reports (SPR) for key accounts; facilitate high-level discussions with customers to identify areas for improvement
and service expansion.

Process Optimization: Design and implement robust systems for shipment tracking and TMS (Transport
Management System) updates to ensure 100% data transparency for both internal teams and consignees.

Risk Mitigation:



Proactively identify potential in-route challenges and develop contingency solutions to maintain
agreed TAT (Turnaround Time) and minimize breach of SLAs.

Cross-Functional Leadership: Collaborate with the Warehouse, IT, and Finance teams to streamline booking
management, documentation, and automated reporting.

Team Mentorship: Lead and develop a team of logistics executives/assistant managers, fostering a culture of high
accountability.

Requirements
Ability to generate and interpret complex MIS reports and logistics data to drive informed business decisions.

Expert familiarity with Fleet Management Software, TMS, and real-time tracking systems (e.g., GPS, SIM-based
tracking).

Exceptional verbal and written communication skills in English and Hindi/

Proven ability to remain calm and decisive in a rapid-paced environment, resolving carrier/consignee disputes
effectively.

Experience in managing expectations for large enterprise clients and building long-term t

📌 Senior Manager (Sector 62)
🏢 AAJ Supply Chain Management
📍 Sector 62