We are seeking an experienced ServiceNow Solution Architect to join our delivery pod. The Solution Architect is a critical leadership role responsible for defining the technical direction of the engagement, ensuring all configurations and enhancements align with ServiceNow best practices, and guiding a high-performing development team through a complex, customized enterprise environment.
KEY RESPONSIBILITIES
- Define solution architecture, technical standards, and platform governance for the ServiceNow workplace.
- Navigate and understand existing platform customizations, integrations, and architectural decisions during the onboarding phase.
- Interface directly with business stakeholders to provide enhancement recommendations and translate business requirements into scalable technical designs.
- Ensure all team configurations, scripts, and integrations adhere to ServiceNow best practices and align with the platform architecture.
- Provide technical direction and oversight to Lead and Senior Application Developers.
- Define and maintain technical details within Agile user stories to guide development efforts.
- Collaborate with internal platform owners and architects to ensure seamless integration with their existing model.
- Champion the adoption of AI-enabled development practices, including Now Assist and Predictive Intelligence.
- Support the establishment of a Team Working Agreement, contributing to definitions of done, change control processes, and technical handoff standards.
- Provide technical leadership through sprint ceremonies and contribute to performance measurement frameworks (e.g., story points, throughput).
JOB QUALIFICATIONS
- 12+ years of experience in enterprise IT, with at least 7 years as a hands-on ServiceNow architect or senior technical lead.
- Proven ability to architect complex ServiceNow solutions across ITSM modules including Incident, Problem, Change, and Asset Management.
- Deep expertise in ServiceNow platform governa