Our Customer Support Representative will provide remote technical customer support for Outseer Fraud Manager and Outseer 3D-Secure products. Outseer products are comprehensive risk-based authentication and fraud detection platforms that take a risked-based approach to enable strong, multifactor authentication using device forensics, behavioral analysis, and RSA eFraudNetwork matching.

Essential Duties
- Act as the first point of contact for external customers, receiving and documenting their requests and issues.
- Provide prompt and skilled responses to customer inquiries through various channels such as phone, email, and live chat.
- Diagnose and troubleshoot customer inquiries related to Outseer products, ensuring accurate understanding of the problems, and providing appropriate solutions.
- Support internal and external licensing requests, ensuring compliance with licensing agreements and providing necessary assistance.
- Resolve basic customer requests and issues independently, while efficiently referring and escalating more complex problems to the appropriate teams.




- Maintain and update knowledge base entries, ensuring accurate and up-to-date information is available for both internal and external use.
- Work with multiple databases and standard web architectures to gather relevant information and provide comprehensive support to customers.
- Collaborate with cross-functional teams, including product development, engineering, and sales, to ensure customer needs are met and issues are resolved in a timely manner.
- Continuously strive to improve customer support processes and contribute to enhancing overall customer experience.
- Available to work 24X7X365 organization, shift work, holidays and on-call responsibilities may be required.

Desired Requirements
- Bachelor’s degree in a technical discipline (Engineering, Computer Science, Information Systems etc.) or equivalent experience in customer support roles, preferably in a technical or software-related

📌 Customer Support Representative I (India)
🏢 Outseer
📍 India