Job Title: Executive - Customer Support (Domestic)
Job Overview:
The Executive Customer Support is entrusted with the responsibility of facilitating seamless
coordination between the clients, sales team and production team to ensure the timely and
complete delivery of sales invoices, adhering to the Ontime and in Full (OTIF) standard. This
role entails providing essential information, addressing client requirements, and overseeing
shipment delivery within specified timelines for designated clients.
Key Responsibilities and Accountabilities:
• Coordinate with clients to ensure agreement on delivery timelines and product
specifications.
• Collaborate with the Production Planning team to ensure production is aligned with client
requirements and timelines.
• Work closely with CAD and Production Planning to confirm product specifications (e.g.,
weight, shine, design, etc.).
• Address customer inquiries promptly and within the defined turnaround time (TAT). •
Proactively communicate delivery progress, specifications, and any deviations from client
requirements.




• Ensure accurate completion of documentation in the ERP system and via email as per
customer requirements.
• Prepare quotations and pricing in accordance with company guidelines. Competencies and
Levels
• Excellent proficiency in business communication, both written and verbal, especially via
email and telephone.
• Solid arithmetic and calculation skills to facilitate accurate pricing and order processing.
• Effective coordination skills to synchronize activities between various departments and
stakeholders.
• Familiarity with ERP systems is preferred to streamline documentation and workflow
processes. • Proficiency in MS Excel is essential for data analysis, reporting, and documentation
purposes.
Qualification & Experience:
• Graduate with Any Stream with 2 to 5 years of Experience
• Experience of working in a Customer Service Function will be Preferred
Diversity, Equity & Inclusion at Kama Jewelry
At Kama Jewel

📌 Executive - Customer Service (Mumbai)
🏢 Kama
📍 Mumbai