Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive workplace where your well-being is prioritized and your potential can thrive.

The Role
Your role

As an Account Technical Services professional at Kyndryl, you will support a software-product engineering engagement for a Kyndryl client by acting as a technical interface across customer support, engineering, product, and delivery teams. This role focuses on product-oriented technical service delivery, embedded and cloud-edge software support, issue triage, diagnostic coordination, case lifecycle support, and customer-facing technical enablement within the customer’s defined tools, workflows, and governance model.

What you will do




- Support technical case intake, triage, diagnostic data collection, issue reproduction, and resolution planning within customer-defined systems and support workflows.
- Collect, validate, and document logs, configurations, environment details, missing information, reproduction steps, and technical findings needed for customer support and engineering escalation.
- Provide known solutions, documented guidance, standard troubleshooting support, and clear next-step communication aligned to approved customer communication standards.
- Coordinate with Level 1, Level 2, product engineering, DevOps, testing, and platform teams to support issue analysis and escalation.
- Support defect identification and documentation while recognizing that product defect resolution, product code changes, certification determinations, security representations, and compliance commitments remain owned by the customer.
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📌 Account Technical Services (Bengaluru)
🏢 Kyndryl
📍 Bengaluru