Description

Key Responsibilities
Own end-to-end delivery, P&L;, customer success, and delivery-led growth across a portfolio of strategic accounts, driving transformation, operational excellence, margin expansion, and sustainable revenue growth.
• Lead modern engineering execution for Customer Experience (CX) and Up-to-date Workplace across web platforms (DXP/CMS), and native/cross-platform mobile apps; drive composable and API-first architectures where appropriate.
• Embed AI-assisted engineering into day-to-day delivery: define guardrails, workflows, and quality gates for tools such as GitHub Copilot/Copilot Studio, Claude/LLM copilots, and automated code review/testing assistants.
• Operationalize agentic delivery patterns (multi-agent planning, coding, testing, documentation) to improve throughput and reduce defects while maintaining security and compliance.
Establish governance through SteerCos, weekly status reviews, RAID management, release readiness, and executive reporting to drive transparency on risks, assumptions, issues, dependencies,



and decisions across onshore/offshore teams.
• Drive customer-centric outcomes: define success metrics (time-to-value, adoption, performance, reliability) and connect technical delivery to business value.
Partner with sales and solutioning on pursuits, renewals, and account expansion: shape solutions, contribute to proposals/SOWs, estimate delivery plans, and identify AI-led accelerators that differentiate the offering and support growth.
Build and mentor teams across engineering leads, architects, scrum masters, QA, DevOps, and delivery managers; strengthen capability through coaching, hiring, succession planning, leadership development, retention, and upskilling in AI and cloud-native practices.
• Ensure engineering excellence: enforce standards for secure coding, accessibility, observability, CI/CD, and production operations (SRE-minded delivery).
Technology & AI Focus Areas
• Digital Experience Platforms: Ability to lead d

📌 Director-Technology (Bengaluru)
🏢 Rightpoint
📍 Bengaluru