Description
As an Experienced Implementation Analyst, you will be a member of our Customer Success (CS) team. You will work as part of an implementation team, reporting to the Manager of Implementations, to deliver value to our customers through Docyt’s software. A key element of your role will be identifying the requirements of customers and owning the configuration of solutions that fulfill these requirements. This will include customer onboarding, and delivering training to customers, validating data and providing ongoing support for the software once it has been adopted by customers.

You will lead the customer journey from onboarding to delivery of first financials and be a key member of the success team working with Mid-Market and Enterprise customers.

Who are you:
- You thrive in fast-paced work environments
- You are a people person and love talking to others
- You are a valuable communicator
- You have a positive, can-do attitude
- You are organized and have great attention to detail
- You are a Tech-Savvy person
- You are a Bookkeeping Nerd

Requirements





What we are asking you to do
- Drive implementation milestones by planning and executing tasks, being accountable for successful first financials delivery.
- Oversee End-to-End Onboarding, Post Setup, and Implementation Engineering.
- Lead Customer Success (CS) initiatives with management support, sharing expertise and mentoring team members in specific areas.
- Lead productive customer meetings and workshops, resolving complex support tasks, and triaging incoming customer requests independently.
- Expertly handle internal and external communications related to implementations and other initiatives.
- Expertise in using accounting software like QuickBooks for bookkeeping.

What we are asking you to bring
- 3+ years of US / INDIA accounting experience
- CPA, CA, or MBA certification would be an important criteria.
- Proven ability to build customer relationships and identify expansion opportunities
- Prior Cu

📌 AI Implementation Specialist (Noida)
🏢 Docyt
📍 Noida