Responsibilities
"Operational Supervision:
- Supervise and manage daily operations of the Pranaam services during assigned shifts, ensuring adherence to Standard Operating Procedures (SOPs) and regulatory requirements ensuring high-quality service delivery and guest satisfaction.
- Ensure optimal allocation of staff and resources to maintain service efficiency and high standards of customer care.

Customer Experience Management:
- Ensure a high-quality guest experience by addressing customer needs promptly, handling queries, and resolving any service-related issues or complaints during the shift.
- Conduct regular checks and inspections to ensure service consistency and compliance with established quality standards.
- Gather guest feedback during the shift to identify areas for improvement and report insights to the management team.

Team Supervision and Development:
- Lead, guide, and motivate the frontline team members to deliver exceptional guest services and maintain a positive work workplace.
- Conduct daily briefings to communicate shift objectives, allocate duties,



and reinforce service standards.
- Monitor staff performance and provide feedback, conducting regular performance evaluations to ensure continuous improvement.

Issue Resolution:
- Address operational issues and resolve them promptly, maintaining a proactive approach to problem-solving.
- Respond effectively to emergencies, operational disruptions, or guest complaints, ensuring minimal impact on service quality.
- Report all incidents and actions taken to the management team for further analysis and improvement.

Record Keeping:
- Maintain accurate shift records and reports, facilitating communication between different shifts and management.
- Facilitate communication between different shifts and management by maintaining accurate shift records and reports.
- Prepare shift reports and provide detailed handovers to incoming shift in-charges to ensure continuity of service.

Support in Digital Init

📌 Deputy Manager (Mumbai)
🏢 Adani
📍 Mumbai