This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Customer Success Manager based in India.

This role is designed for an experienced customer success professional who combines strong technical expertise with strategic relationship management skills.
You will manage the success journey of enterprise and commercial customers, helping them maximize the value of technology solutions throughout their lifecycle.
The position involves guiding customers through onboarding, adoption, optimization, and long-term retention while acting as a trusted technical advisor.
You will collaborate with cross-functional teams including support, engineering, product, and account management to solve complex challenges and deliver measurable outcomes.
This opportunity is ideal for someone passionate about SaaS, cybersecurity, identity management, and helping customers achieve business success through innovative technology.




The role offers a remote-first environment with the chance to influence customer strategies, product improvements, and operational excellence.

Accountabilities:
- Own the end-to-end post-sales customer lifecycle for an assigned portfolio of enterprise and commercial customers.
- Act as a trusted technical advisor for customer stakeholders, including IT teams, security professionals, administrators, and executive sponsors.
- Develop and execute customer success plans aligned with business objectives, technical priorities, and adoption goals.
- Drive customer onboarding, product adoption, platform optimization, and time-to-value outcomes.
- Monitor customer health, identify risks, and develop proactive strategies to improve retention and customer satisfaction.
- Support customers with technical configuration, deployment guidance, integrations, feature adoption, and workflow optimization.
- Manage complex customer escalations by coordinating with internal teams to ensure ef

📌 Senior Technical Customer Success Manager (India)
🏢 Jobgether
📍 India