Job Description

Purpose of the role
To support the implementation of major changes and improvements to the organisations IT service management practices by driving strategic initiatives to modernize, transform and future-proof how the bank delivers and supports technology services.

Accountabilities
- Establishment of KPIs to measure the success and impact of specific transformation programmes, and actively monitor KPIs to identify the ongoing effectiveness of the initiative, improvement areas with the IT service management framework, and mitigate any potential issues.
- Analysis of emerging IT service management tools and platforms to discover if they can support the banks transformation goals and future needs.
- Manage the selection and seamless implementation of recent tools and platforms into the IT service management processes, while overseeing the migration of data from legacy systems, to improve system efficiency and reduce manual workload.
- Development and communication of change management strategic initiatives, visions and goals through workshops, sessions,



and various communication channels to highlight the benefits and impact of modernising, transforming, and future-proofing the way the bank delivers and supports its technology services.
- Prioritisation of the bank’s initiatives based on their impact on the bank’s goals, resource availability and feasibility, and develop and monitoring a clear execution plan for each transformation project to ensure a successful implementation.

Director Expectations
- To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
- They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individ

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