At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an setting that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
Job summary: We are seeking an experienced and forward-thinking IT Manager to lead a team of administrators and engineers responsible for the delivery, support, governance, and continuous improvement of enterprise collaboration and productivity platforms. This role combines people leadership, operational ownership, technical depth, and strategic vision.
The ideal candidate will serve as both a technical subject matter expert and an organizational leader, overseeing platforms such as Microsoft Office 365, SharePoint Online, Microsoft Teams, Microsoft Power Platform, application integrations, Five9, Slack Technologie, and a small footprint of Google Workspace services.
This individual will manage operational support, escalations, platform governance, vendor coordination, service reliability, and 24x7x365 operational coverage while helping shape the future vision for enterprise productivity and collaboration technologies. The role requires a strong understanding of ITSM and ITIL-based operational processes, along with experience managing initiatives, operational workstreams, and platform enhancement efforts.
A successful candidate would be a seasoned people leader, expert communicator and who can balance operational rigor with transformation, ensuring reliable service delivery while continuously im
📌 Manager, IT Operations (India)
🏢 Cision
📍 India