Your Role & Main Responsibilities
The Flightscape Delivery Team is looking for a Senior Business Analyst for Flight Plan Manager and related products from the portfolio.

Main responsibilities:
- Act as a Business Subject Matter Expert (BSME) across the end-to-end solution implementation lifecycle.
- Develop a robust understanding of the application’s user interface with a focus on functional business solutions.
- Apply knowledge of technical processes to support implementation, installation, and customer integration of the Flight Planning Suite.
- Participate in onsite and remote customer meetings as a BSME.
- Collaborate with project managers, account managers, implementation teams, and development resources to meet customer expectations.
- Support issue resolution during solution adoption and post-production maintenance/service request phases.
- Lead data gathering and data loading processes prior to implementation.
- Perform data validation checks throughout all stages of solution implementation and delivery.




- Contribute to process improvements and initiatives to enhance Flight Management solutions.
- Identify customer best practices and communicate insights to Solution Management teams.
- Report and document issues, conduct analysis, and lead resolution from a business perspective.
- Demonstrate effective teamwork and collaboration skills.
- Operate under general direction with minimal oversight.
- Ensure consistent use of approved methods, processes, and tools.

Minimum Qualifications
- Minimum of 5 years of experience in Airline Operations.
- Proven analytical and problem-solving skills.
- Strong written and verbal communication skills in English.
- Ability to collaborate effectively with cross-functional teams and stakeholders.
- Experience working in customer-facing roles.
- Ability to travel between 10% and 50% of the time.

Preferred Qualifications
- FAA Dispatcher License or equivalent certification.
- Experience with CAE Flight Plan Manager.
- Master’s

📌 Senior Business Analyst (Whitefield)
🏢 Cae
📍 Whitefield