We are seeking a highly experienced Operations Lead to manage end-to-end Operations & Maintenance (O&M;) of Advanced Metering Infrastructure (AMI) under the AMISP project in South Goa. The ideal candidate will have in-depth experience in Smart Metering systems, including Head-End Systems (HES), Meter Data Management Systems (MDMS), field operations, vendor coordination, commissioning, regulatory compliance, and SLA management. This role is critical to ensuring operational reliability, 100% meter commissioning for billing readiness, system uptime, communication performance, and data accuracy across the smart metering network.

Key Responsibilities:

AMI System Operations & Platform Management
- Lead O&M; of smart metering systems across the utility network, ensuring optimal performance and SLA adherence.
- Oversee functioning and integration of HES and MDMS platforms, ensuring data integrity and compliance.
- Monitor and troubleshoot system issues, data gaps, and communication failures between meters, HES, and MDMS.




- Work closely with IT and cybersecurity teams to ensure secure data communication and infrastructure protection.

Smart Meter Deployment & Commissioning
- Oversee installation, commissioning, and integration of consumer, DT, and feeder meters.
- Manage smart-to-smart replacements and current service connections.
- Ensure availability of work-front before deployment and coordinate shutdown schedules.
- Ensure 100% successful meter commissioning and billing integration within defined SLA timelines.

Communication Performance & Meter Health
- Track and resolve Non-Communication and Never-Communication meters.
- Monitor communication success rate, meter health, and data availability.
- Conduct root cause analysis for communication failures and coordinate with OEMs and field teams for resolution.

Field Operations & O&M; Management
- Supervise field teams (internal and vendor) for timely resolution of meter failures and service disruptions.
- Lead preventive and cor

📌 Manager - Operations (North Goa)
🏢 Esyasoft Technologies
📍 North Goa