FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our solid, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Job Description

Value Proposition
Lead the ServiceNow platform team developers within FCI and ensure adherence to Bank policies and reliability/scalability of operations.




Partner with technical teams across multiple geographies to lead projects and implementations solutions within the ServiceNow platform.
Serve as an escalation point for developers and end-users for FCI operations while partnering with platform owner and manager, as appropriate.

Job Details
Position Title: Senior Manager – Service Now Platform
Career Level: L2
Job Category: AVP
Role Type: Hybrid
Job Location: Bengaluru, India
About the Team:

The Senior Manager of the ServiceNow Platform is responsible for representing the ServiceNow platform within FCI and providing oversight of the ServiceNow developers and operations. The individual will partner with the ServiceNow Platform Owner and Manager as required to ensure geographic and chronologic continuity.

Impact:

This position leads the ServiceNow platform team within FCI. Serves as a technical resource in project planning, project management, problem resolution, and production support. This position is respo

📌 Senior Manager – ServiceNow Platform (Bengaluru)
🏢 First Citizens India
📍 Bengaluru