Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Identify training and developmental needs and drive suitable training initiatives that deliver on our brand promise. Responsible for the development of effective training process, curriculum, and knowledge articles that deliver a world-class customer experience. Will lead training efforts for our Cat Customer Support team and will partner with 3rd party global contact centers in leading current program startups and ongoing operations.



Will ensure a seamless handoff of all training and quality related activities to our 3rd party suppliers and will work to develop regular reviews of all knowledge articles and curriculum materials.
JOB DUTIES:
- Develop training materials, knowledge articles, and course content.
- Identifies training needs, provide guidance and expertise, and overall training strategy.
- Supports Caterpillar’s Contact Center training lead and will liaison with 3rd party training resources to ensure compliance with Caterpillar training standards.
- Deploys a wide variety of training methods.
- Creates an effective Customer Experience foundation training internally as well as through all 3rd party supplier operations globally.
- Resolves any specific problems and tailor training programs as necessary.
- Maintains a keen understanding of training trends, developments, and best practices.
- Works with internal departments and SMEs as required to create procedures and build training materials.
- Supports hands-on and classro

📌 Sr. Training Specialist (Chennai)
🏢 Caterpillar
📍 Chennai