Job Description

Director - Digital Content and Customer Experience, Digital Human Health (DHH)

This role sits within the Digital Content and Customer Experience vertical of Digital Human Health (DHH), India Hub. The Director, Digital Content & Customer Experience (DCCE), is a senior leader responsible for shaping and executing an omnichannel content strategy and delivering human-centric customer experiences across the Human Health division. This role bridges complex scientific and medical information with modern digital experiences for healthcare professionals (HCPs), patients, and caregivers. The Director oversees the end-to-end content lifecycle—from ideation and modular content design through Medical, Legal, and Regulatory (MLR) review, approval, activation, personalization, and measurement. The role drives compliance-by-design content operations, enables scalable content innovation, and optimizes digital channel performance. The Director leads a cross-functional team and partners closely with the Customer Engagement, Innovation,



and Technology teams to deliver measurable impact.

Role Overview
The Director of Content and Customer Experience drives the digital transformation of content development and customer engagement across the global enterprise. Positioned at the intersection of commercial strategy, technology, and science, this leader modernizes how our company communicates with healthcare professionals, patients, and payors. The mandate is to transition the organization from product-centric marketing to a seamless, data-driven, omnichannel ecosystem that delivers personalized, high-value experiences at every touchpoint. Operating within a highly regulated setting, the Director oversees the global content supply chain, deploying advanced MarTech and modular content frameworks to scale compliant messaging efficiently. This executive bridges institutional silos, uniting Brand Marketing, Medical Affairs, IT, and Legal/Regulatory teams while leveraging ad

📌 Director - Digital Content and Customer Experience (Mindspace)
🏢 Msd
📍 Mindspace