Location:
IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli
Position Role Type:
Hybrid
At RTX, the world's largest aerospace and defense company, 185,000 excellent minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.
The Service Center Workflow Queue Analyst is a role reporting into the Service Center Leader. This role will support all Business Units and will provide direct and indirect support to employees, managers, and HR professionals through a Shared Services Model. The Services Center Workflow Queue Analyst will leverage their knowledge of case management systems, customer feedback,
historical interaction data, trend data, policy and procedures, process improvement tools to meet or exceed defined goals and objectives. Utilizing strong analytical skills this role will produce insights and visual management presentations on a weekly, monthly, quarterly, and annual basis to assist senior management in workflow optimization and workload forecasting. This role will help to improve the operational efficiency of the Service Center by ensuring that workload is managed effectively. This role will include interpreting, researching, analyzing, resolving, routing, and escalating inquiries related to all requests and transactions in a timely manner, that come into the Service Center via various channels.
Key responsibilities
Improved consumer experience and satisfaction by driving the timely resolution of cases by applying triage and case routing best practices.
Use business knowledge and judgement to determine
📌 HR Operations (Bengaluru)
🏢 RTX
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.