About the Gurus

With real-time
insights and flexible delivery models, CBG equips merchants with
the tools and technology needed for effective chargeback
prevention and recovery. CBG aligns 100% with client goals
and operates with integrity, transparency, and an unprecedented level
of security and compliance.

For more information,
visit www.chargebackgurus.com.

Duties
and Responsibilities

· Work in the Business Operations
team to service top US clients to fight, prevent and recover revenue lost due
to chargebacks

· Review cases due to credit card
fraud and investigate the case to find a solution

· Processing and disputing credit
card charge backs and inquiries to recover funds - including investigations of
Chargebacks and communications with external partners

· Engaging with both internal and
external stakeholders to assist with investigation to root cause of losses

· Tracking and maintaining fraud
incident reports and other related analysis

· Work with clients to collect and
document information that may be used in resolving outstanding disputes





· Ensure that all chargeback
activities are handled in accordance with regulatory requirements

· Compile the figures from various
databases to build the team monthly chargeback report

· Validating chargeback report by
utilizing internal and external software systems

· Providing support for special
projects as required

· Ensuring adherence to quality
parameters

· Analyze and develop service
improvement strategies in response to client feedback

· Support in complaint monitoring
and effective and timely complaint resolution.

Requirements
· Positive knowledge of MS Office
programs including Word, Outlook, Excel and PowerPoint and PDF and ability to
run reports and analyze large data sets

· Be a good team player and
collaborate well with others with respect and dignity

· Good verbal and written
communication skills

· Ability to interact with client
and team members in a professional and respectful

📌 Associate (Chennai)
🏢 Chargeback Gurus Fintech
📍 Chennai