Summary:
Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation.
Duties & Responsibilities:
Job Name: Helpdesk Support Engineer

Location: Pune

Experience: 4-8 Years
About VIAVI Solutions

VIAVI (NASDAQ: VIAV) has a 90+ year history of technical innovations that have evolved to keep pace and address our customer’s most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks- like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense and instrumentation markets.
We are the people behind the products that help keep the world connected – at home, school, work, at play, and everywhere in between.



VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

Helpdesk Support Engineer
We are looking for a Helpdesk Support skilled with 4–7 years of experience to provide end-user support, maintain IT assets, and ensure reliable workplace technology services.
Key Responsibilities
- Provide technical support for laptops, desktops, workstations, and end-user software, including installation, configuration, troubleshooting, and maintenance.
- Install, repair, upgrade, and relocate PCs, laptops, printers, scanners, and other peripherals.
- Troubleshoot hardware, software, network, and connectivity issues, including remote support using Windows administration tools.
- Build and image devices using Microsoft MS Intune and ensure systems remain

📌 Helpdesk Engineer (Pune)
🏢 Viavi Solutions
📍 Pune