Job Title
Head Of Workforce Management
Job Description

So, who are we?

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here.

Your team

Our Bangalore office is a core part of our global Trading & Operations function — not a support hub, but a central node in how we run the business.

This role sits within the Customer Experience function, operating across multiple time zones, and on a transparent trajectory to deliver ambitious SLA and CSAT targets. There is real work to be done here, and real scope to shape what good looks like.





Your role in the Team’s Success

We are looking for a Head of Workforce Management who owns the real-time picture — and the full WFM lifecycle. This is a hands-on leadership role: you will manage a team of WFM & Real-Time Analysts (RTAs) based in Bangalore, set the standard for intraday management across our global operation, and ensure that every day — across every region — we know exactly where we are against plan and what we are doing about it.

Our WFM function spans two distinct contact centre environments, each with different tooling, baselines, and performance cultures. A central part of this role is creating parity across both platforms — establishing unified metrics, reconciling measurement approaches, and building a single source of truth for productivity across the operation. Candidates should be clear on what they are walking into: this is meaningful transformation work, not steady-

📌 Head Of Workforce Management (Bengaluru)
🏢 Ig Group
📍 Bengaluru