Our client, supporting a top global healthcare
company, seeks a ServiceNow Business Analyst, which involves acting as the
critical bridge between business stakeholders and technical teams. The
successful candidate will be responsible for driving the analysis,
documentation, and delivery of ServiceNow solutions that streamline and
optimize operations across the organization. This role demands a highly
motivated professional with a strong analytical mindset, excellent
communication skills, and proven hands-on experience with the ServiceNow
platform

This is a hybrid role which will require 3 days on-site presence in Bangalore Office. Also, The role is Contract to Hire position where top performing candidates will be converted to a regular employee with the client.

The Role.
- Gather, analyze, and document detailed business
requirements from stakeholders across multiple departments, translating
high-level needs into transparent and actionable functional specifications.
- Facilitate workshops, interviews, and working sessions




with business owners and technical teams to capture end-to-end process flows
and system requirements.
- Lead the creation of Business Requirement Documents
(BRDs), Functional Requirement Documents (FRDs), user stories, use cases, and
process flow diagrams for ServiceNow implementations.
- Collaborate closely with ServiceNow developers,
architects, and project managers to ensure business requirements are accurately
interpreted and delivered within scope.
- Perform gap analysis between current-state processes
and future-state ServiceNow capabilities, identifying areas for improvement and
optimization.
- Manage and prioritize the product backlog, ensuring
alignment with business objectives and project timelines.
- Coordinate and support User Acceptance Testing (UAT)
activities, including test case preparation, defect tracking, and sign-off
coordination with stakeholders.
- Serve as a key liaison between business stakeholders
and IT teams throughout the pro

📌 ServiceNow Business Analyst (Bengaluru)
🏢 Meta Resources Group
📍 Bengaluru