IT Service Management Coordinator
Essity is a global leader in health and hygiene with our corporate our manufacturing plant based in Ponda Goa. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through creative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions.
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being. At Essity you will find a caring and compassionate culture where we remain grounded in our beliefs & behaviors.

About the Role
The IT Service Management Coordinator supports the entire service process of the Business Service. The main responsibilities are analyzing Service Level Fulfilment and reporting the health of the Business Service against the agreed Service Level Agreements (SLAs), using IT Service Management (ITSM) tools and data.



This includes working with IT service metrics, supporting service-related financial processes & planning, processing purchase requisitions, handling invoices, supporting access handling, and facilitating improvements through reporting and dashboards.

What You Will Do
- Supports Service Level Management: Monitor and ensure compliance with IT Service Level Agreements (SLAs) and performance standards using ITSM tools and platforms.
- Works with the IT Business Service Scorecard to analyze Service Level fulfilment, leveraging data from incident, change, and request management processes.
- Coordinates purchases requisitions and invoice handling, including tracking of IT vendor contracts, software licensing, and creating spend reports and analytics to support cost transparency.
- Supports budget and forecast processes in conjunction with the Business Service Controller, ensuring alignment wit

📌 IT Service Management Coordinator (Goa)
🏢 Essity
📍 Goa