Name of the position: L2 Infra Support

Location: Coimbatore

No. of resources needed : 01

Mode: Fulltime

Years of experience: 8+ Years

Role Summary:
The Infrastructure Support Engineer (Windows + DBA) – L2 Support role is responsible for providing overnight operational support across Windows Server and SQL Server environments. The role focuses on proactive monitoring, incident management, patching, deployment execution, and routine maintenance to ensure system reliability, database performance, and overall platform stability. The resource will operate within defined SOPs, runbooks, and escalation frameworks while coordinating with client teams for seamless operations.
Key Responsibilities:
· Monitor Windows Server infrastructure, SQL Server databases, and Azure VM environments using tools such as PRTG, Azure Monitor, and other monitoring platforms
· Review alerts, acknowledge incidents, and perform triage and resolution based on established SOPs and runbooks
· Resolve infrastructure and database-related issues,



escalating complex incidents to L3 teams or client stakeholders as required
· Perform Windows OS patching, security updates, and software upgrades during scheduled maintenance windows
· Execute database maintenance activities including backups, integrity checks, job monitoring, and performance validation
· Monitor database instances, SQL Agent jobs, backup status, and server resource utilization to ensure operational health
· Execute application and database deployments using tools such as Azure DevOps, Redgate, DB Maestro, or other approved deployment platforms
· Validate system and database functionality post deployments and maintenance activities
· Document all operational activities, incident resolutions, and maintenance outcomes in tracking systems
· Coordinate with client teams (including Paradigm and associated stakeholders) for change approvals, release execution, and incident communication
· Support service requests, incident tickets, and operati

📌 001APMInfra Support (Windows + DBA) (Tamil Nadu)
🏢 Augusta Hitech Soft Solutions
📍 Tamil Nadu