Company:
Marsh Risk

Description:

We are seeking a talented individual to join our Claims Service team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Deputy Manager – Claims Service (Grade D1)

What can you expect?
- An prospect to enhance people, process management skills.
- Exposure to manage complex claims processes in the Insurance Domain.
- Freedom to challenge status quo, contribute to new ideas and undertake continuous improvement initiatives.
- Handle non-standard claims management and effectively negotiate and finalise with underwriters and experts to ensure the best outcome for the client.
- Within the first 30 days, we expect you to gain in-depth knowledge of the service you would handle & understand the role requirements. Within 60 days, attain competency & establish good relationship with all colleagues & onshore stakeholders & finally within 90 days, be able to manage the team seamlessly with limited support
- As a new colleague,



you will be provided with Business Overview/Insights, team structure & operating model, roles & responsibilities for each level, expectations of various stakeholders to make you successful in this role.

We will count on you to:
Process Management:
- Comprehensive Understanding: Maintain a thorough understanding of the claims business, demonstrating a keen eye for detail. Act as a point of escalation for complex claims and client concerns, providing expert guidance and support.
- Continuous Improvement: Learn the claims process, deliver results per company standards, and rigorously pursue improvements in business performance.
- Root Cause Analysis: Conduct root cause analyses and develop structured plans to ensure successful outcomes.
- Seamless Migrations: Manage system and work transfers effectively by proactively identifying roadblocks, providing solutions, and ensuring timely execution.
- Efficiency Gains: Explore opportuni

📌 Deputy Manager (Pune)
🏢 Marsh Mclennan
📍 Pune