Name of the position: Customer Success Operations Manager

Location: Coimbatore /Chennai/Bangalore

No. of resources needed: 01

Mode: Fulltime

Years of experience: 6 months -1 Year

Shift : US shift (7 PM to 4 AM)

Responsibilities of Customer Success Operations Associate
- Administrative Support: Handle routine paperwork, data entry, and documentation maintenance, such as updating client profiles, knowledge bases, internal reports, and writing drafts of Statements of Work (SOWs) for review by Account Managers.
- Scheduling and Coordination: Schedule interviews for recent resources, client meetings, or training sessions; coordinate cross-functional activities like resource allocation and collaborate with the Talent Acquisition team on sourcing, screening, and onboarding needs.
- Onboarding and Offboarding Resources: Manage the end-to-end process for onboarding new team members or consultants (e.g., setup in systems, training coordination, and Background Verification/BGV processes) and offboarding (e.g., access revocation, knowledge transfer)



to ensure compliance and seamless transitions.
- Logistics Management: Coordinate shipments of equipment like laptops or other hardware for resources, tracking delivery and resolving any delays.
- Timesheet and Compliance Follow-Up: Monitor and follow up on timesheets for resources, ensuring accuracy, timely submission, and compliance with company policies or client contracts; assist with BGV follow-ups as needed.
- Issue Resolution for Resources: Address day-to-day issues faced by resources (e.g., technical glitches, access problems, or workflow bottlenecks) through ticket management, escalation to relevant teams, and quick fixes.
- Reporting and Metrics Tracking: Compile basic reports on resource utilization, account health, or operational metrics; prepare monthly client meeting reports summarizing key discussions, action items, and outcomes; assist in drafting Quarterly Business Review (QBR) reports with data aggregation, visu

📌 001AHI - Customer Success Operations Associate (Coimbatore)
🏢 Augusta Hitech Soft Solutions
📍 Coimbatore