ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D; center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.
Further information at ZEISS India.
Key Responsibilities (Main Accountabilities):
Order Punching: Efficiently input customer orders into the system to ensure accurate processing Order Follow-Up (End-to-End): Monitor orders from initiation to completion, verifying each step is followed correctly and ensuring timely fulfillment. Digital Platform Support: Provide comprehensive support for ZEISS’s digital ordering/CRM platforms to enhance user experience and operational efficiency. Timely Deliveries:
Follow up on orders and coordinate logistics to ensure all deliveries are completed on schedule, addressing any delays proactively. Stock Accuracy Maintenance: Regularly check and maintain inventory records for accuracy, preventing stock discrepancies. Smooth MSP Operations: Oversee MSP operations to ensure they run seamlessly, coordinating with MSP teams as needed. Complaint Management: Document customer complaints and escalations, report them appropriately, and work towards prompt resolution within defined TATs (turnaround times). Delivery Coordination: Organize and schedule deliveries, ensuring effective distribution and fulfillment of customer orders. Accompaniments Handling: Maintain and issue all necessary accompaniments (accessories, documents, etc.) required with orders, ensuring they are provided as needed. Optimal Inventory Levels: Keep inventory at optimal levels to meet customer demand without overstocking, through regular monitoring and restocking as needed. Proactive
📌 Customer Care Administrator (Kochi)
🏢 Zeiss
📍 Kochi
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.