Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and current advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

We are looking for an analyst to help support applications deployed on Azure, working as a part of a collaborative support team. You will handle daily client incident resolution, assessment, release support, and documentations.
You will suit someone who enjoys, working with developers and ensuring a smooth and reliable application operations.
You will provide your support for applications hosted on Azure, including basic trouble troubleshooting and log analysis
You will work with developers during assessment to investigate bugs, outages, and performance issues.
You will monitor ticket queues in ServiceNow and ensure resolution of incidents, requests, and tasks.




Track and maintain Service level agreement compliance across assigned tickets
You will prioritize work following Service Level Agreements when responding to incidents.
Participate in incident management, escalating issues when needed
You will monitor ongoing releases and deployments, reporting issues promptly
You have to maintain team knowledge and documentation in confluence
Help improve support and processes and monitoring practices
You will provide accurate communications to customers in a non-technical style (internal)
Expectation to provide on call support (but not immediately)

Qualifications

Qualifications
- 2 or more years in Application support, technical support, or cloud operations
- Relevant University degree/Technical specialty
- Experience with API, SQL and troubleshooting cloud-based applications
- Familiarity with Azure services or similar cloud platforms
- Experience man

📌 Analyst (Hyderabad)
🏢 Experian
📍 Hyderabad