Position Title: Network Expansion Specialist, West
Location: Mumbai
Role Type: Individual Contributor and Field-based
Role Overview:
The Network Expansion Specialist is responsible for owning the expansion and performance of the healthcare provider network across assigned regions. The role focuses on identifying, onboarding, and managing hospitals, clinics, and diagnostic partners while strengthening network density, improving cost efficiency, and ensuring consistent adherence to service-level agreements (SLAs).
Key Responsibilities:
- Expand provider network across priority micro-geographies
- Identify and close coverage gaps in high-demand locations
- Conduct regular partner performance and business reviews
- Ensure 100% appointment confirmation and SLA compliance
- Negotiate commercial terms and optimize costs
- Expand network presence in Tier 2 / Tier 3 locations
- Build strong, long-term partner relationships
Success Metrics (KPIs):
- Network Expansion: 20–30% growth in active providers per region
- Coverage Density: Improved provider-to-demand ratio in priority micro-markets
- Cost Optimization: 10–15% reduction in average partner rates
- Appointment Confirmation: ⥠98–100% confirmation rate
- TAT Compliance: ⥠95% adherence to defined report and service SLAs
- Partner Performance: ⥠90% partners meeting performance benchmarks
- Partner Satisfaction: Reduced escalations and improved partner engagement scores
Skills & Competencies:
- Strong negotiation and commercial acumen
- Excellent stakeholder and relationship management
- High ownership with rapid execution mindset
- Deep regional healthcare ecosystem knowledge
- Data-driven decision-making and KPI tracking
- Fluent in English and regional languages
Requirements
- 1+ years in healthcare operations, network, supply, or partnerships
- Healthcare marketplace/network experience preferred
- Field-based role with high autonomy
- Individual contributor with end-to-end regional ownership