- Reservation Management: Handle the entire lifecycle of hotel bookings with accuracy and speed, including creation, modification, cancellation, and processing refunds.
- Customer & Hotel Communication: Serve as the primary point of contact for travelers and hotel partners, providing clear and concise communication via phone, email, and chat (e.g., WhatsApp).
- Coordination & Confirmation: Liaise seamlessly with hotels to confirm availability, verify special requests, and ensure all specific guest needs are accurately communicated and met.
- Issue Resolution: Identify, troubleshoot, and resolve complex booking-related issues and payment discrepancies, maintaining a calm and professional demeanor under pressure.
- System Usage & Data Integrity: Proficiently use our booking systems and CRM tools to process reservations, update records, and ensure stringent attention to detail to avoid errors in dates, payments, or guest information.
- Escalation Handling: Politely and effectively handle escalated customer issues,



ensuring every interaction concludes with a supportive and professional resolution.
- Process Adherence: Be disciplined and dependable in following MyTravaly’s standard operating procedures (SOPs) and actively participate in training to quickly master new processes and product updates.

Requirements
Exceptional Communication: Solid verbal and written communication skills with the ability to convey complex information clearly and empathetically.
Problem-Solving: Proven ability to quickly and accurately diagnose and solve transactional or logistical issues related to travel bookings.
Pressure Management: Capacity to remain calm, focused, and positive while managing high volumes of inquiries and time-sensitive tasks.
Detail-Oriented: Acute attention to detail is mandatory to prevent errors in booking data (dates, room types, personal details, payments).
Technical Comfort: Comfortable using digital support channels (email, chat) and internal reservation/CRM soft

📌 Reservation support executive (Dibrugarh)
🏢 MyTravaly Worldwide Travel Technology
📍 Dibrugarh