Description
Roles & responsibilities
The Associate Director, ACH Operations provides strategic leadership and operational oversight across people, process, and business dimensions, supporting the ACH leader and Director, ACH Operations. This role ensures delivery excellence, drives innovation, fosters talent development, and strengthens relationships with global stakeholders to achieve organizational goals. The role is designed to implement, execute, and drive priorities on behalf of the ACH leader. It involves close collaboration with all GDC leaders to ensure effective coordination and execution of ACH strategy, communications, budgets, and activities. Serving as a trusted advisor and the voice of the ACH leader, the role requires frequent communication with various US and GDC stakeholders. Additionally, the position is responsible for coordinating ACH operational activities, fostering cohesion and alignment with other GDC groups to support overall GDC goals. The role also involves active engagement to contribute to idea generation, process development, best practice sharing,



and feedback on strategic initiatives.
Key Responsibilities
People Leadership: Manage operational activities of a large span of professionals across Bangalore, Kochi and Kolkata, and support the Director, ACH Operations including coordination of Performance Management cycles and feedback processes, drive attrition strategies specifically focused on retaining high performing professionals, manage employee engagement initiatives, monitor and support compliance with mandatory training and CPE requirements, and closely work with and support the US Rotation program, including the transition of professionals and initiatives for the program.
Business Management: In support of executing ACH operational and financial priorities and goals in accordance with audit quality and the system of quality controls, liaise and collaborate with other groups (i.e. Resource Management, Human Resources, Learning and

📌 GDC ONE Associate Director-ACH (Kolkata)
🏢 BSR
📍 Kolkata