We are looking for a Manager of Travel Operations Back-Office to lead, motivate and develop our team of analysts focused on BSP/ARC reconciliation and debit/credit memo dispute/loss management. In this role, you will be responsible for overseeing daily operations, setting clear performance goals, and fostering a cooperative, high-performing team environment. The ideal candidate is a strong communicator with a proven track record of effective leadership, conflict resolution, and strategic thinking. Your ultimate goal will be to maximise team productivity, ensure high-quality outputs, and help individual team members reach their full potential while aligning with Navan's core values and business objectives. As a subject matter expert in IATA/BSP and ARC settlement operations, you will ensure Navan's global accounts are accurately reconciled, fully compliant, and seamlessly integrated with our back-office systems.
What You'll Do:
• Lead a team handling critical reconciliation, settlement, and dispute processes. Maintain Navan's IATA/IATAN process compliances.
• Troubleshoot financial discrepancies and help scale our enterprise-grade back-office systems.
What We're Looking For:
• Deep expertise in BSP/ARC, Debit/Credit memo processes and BSP/IAR Operations.
• Collaborate across cross-functional teams and external partners to optimize collections and reduce bad debt exposure
• Hands-on proficiency with GDS platforms (Sabre/Amadeus), NDC, and reconciliation systems.
• A collaborative leader who thrives in fast-paced environments and loves building robust, scalable processes and drives process efficiencies
Key Responsibilities:
- Reconciliation and Compliance:
- o Build and execute processes for accurate and timely reconciliation of ARC & BSP accounts worldwide.
- o Develop tools and reporting procedures to automate billing, remittance and reconciliation of partner agency billings.
- o Ensure strict adherence to BSP/IAR regulatory standards, incl