About Money Forward

Money Forward is a global fintech company building products that help people and businesses make better financial decisions. We operate at meaningful scale across multiple markets, with solid engineering practices and a product-driven culture.

Our teams work across Japan, Vietnam, and India, collaborating to ship reliable, secure, and user-centric systems. As we expand AI across products, we’re investing in the foundations that make agent-based systems dependable in production.

Role summary

We’re hiring an Agent Ops Engineer to scale AI agent capabilities across HRS Domain and products. This is a high-impact role at the intersection of AI engineering, platform operations, and knowledge enablement. You’ll provide directions and build AI agents reliable in production across teams by owning the lifecycle, quality gates, observability, and operational standards—while embedding with teams to accelerate adoption.



The larger goal of this centralised Agent Ops model is to enable Ai enablers and product builders within each product team for agent development and at the same time contribution common best practices, guard rails, to MFBS adoption across other domains like ERP and SMB.

What you will do

1) Agent Engineering & operation
- Design, build, and maintain production-grade AI agent systems, including: context engineering and instruction architecture, prompt hardening and safe execution boundaries, tool integrations and multi-step orchestration, memory strategies and reliability patterns.
- Own the full agent lifecycle: prototype â evaluate â deploy â monitor â iterate.
- Build and maintain an evaluation pipeline to measure agent quality, catch regressions, and enforce deployment gates (golden datasets, scenario suites, automated checks).
- Instrument agents and agent platforms for production observability: structured logging, tracing, and metrics; latency and cost monitoring; tool-call success rates and failure analysis.
- Define operational re

📌 Senior AI lead Engineer (Chennai)
🏢 Money Forward India
📍 Chennai