We are looking for a strategic and detail-oriented Lead based in India to own territory design & customer segmentation for the Asia and Emerging Markets (AEM) Customer Success organization. Operating as part of CS Operations function within AEM Commercial excellence, you will build the frameworks that determine how customers are grouped, assigned, and monitored throughout their lifecycle. This role sits at the intersection of data science and CS Operations & strategy—your work will directly influence CSM capacity planning, customer coverage models, and early-warning intervention systems across global AEM accounts. You will collaborate closely with CS leadership and serve as the analytical backbone of the India-based CS Ops capability.

About the Role:
In this chance as a CS Operations Lead (Analytics)– Territories & Segmentation, you will be responsible for:
- Territory Design & Assignment: Develop and maintain territory assignment logic for CS teams across AEM, incorporating ARR bands, product lines, industry verticals, and geographic considerations




- Customer Segmentation Models: Build and evolve multi-dimensional segmentation frameworks (by lifecycle stage, engagement tier, revenue potential, and strategic value) to enable differentiated CS coverage
- Coverage Model Analysis: Partner with CS leadership to model optimal CSM-to-account ratios, identify coverage gaps, and support capacity planning decisions during headcount planning cycles
- Data Governance & Enrichment: Ensure account and contact data quality in Salesforce and CS Tool; lead initiatives to enrich firmographic, technographic, and behavioural data within CS tools for customer success interventions
- Segmentation Impact Reporting: Measure and report on the effectiveness of segmentation and territory changes—linking model adjustments to retention, expansion, and CSM productivity outcomes
- Stakeholder Enablement: Translate complex segmentation logic into intuitive frameworks and documentation for C

📌 CS Ops Lead (Bengaluru)
🏢 Thomson Reuters
📍 Bengaluru