Key Responsibilities:
- Own the overall roadmap, and execution for ServiceNow projects , ensuring project is executed on time with quality
- Lead the design, implementation, and support of scalable ServiceNow solutions and workflows. Oversee ServiceNow custom development, scripting, debugging, troubleshooting and high-availability deployments. Ensure robust workflow management, business rules, and ServiceNow best practices are adhered to
- Drive DevOps and automation practices, including Git version control, CI/CD pipelines, and integration of microservices with Kubernetes
- Optimize performance, scalability, and security of ServiceNow environments
- Serve as the escalation point for critical incidents, troubleshooting, problem resolution and platform debugging
- Mentor, manage, and grow a high-performing team of ServiceNow developers, administrators, and support professionals
- Partner with business, IT, and vendor stakeholders to align ServiceNow delivery with strategic objectives
- Effective project management thru KPIs




- Stay up-to-date with emerging ServiceNow features and technology trends, including big data integrations
- Foster a culture of innovation, continuous improvement, and collaboration across cross-functional teams, bringing in a culture of ownership and accountability. Build a cooperative and inclusive work environment to attract and retain top talent.
- Communicate effectively with executive leadership, providing regular updates on project progress, risks, and opportunities.

Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field (Master’s degree preferred).
- 12+ years of experience in software development, with at least 3 years in a leadership role managing ServiceNow development and support programs.
- In-depth understanding of ServiceNow modules: ITSM, ITOM, CSM, FSM, Business Rules, and IntegrationHub
- Strong development skills in Java and JavaScript
- Experience with DevOps implementation, Git,

📌 Manager-Technology (Servicenow development) (Bengaluru)
🏢 At&T
📍 Bengaluru