Description
Control Management Risk Pillar Copy (Issues, Events & Remediation): The objective of the CFR Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.
CFR is looking for an Analyst of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
The Analyst, CFR Issues, Events & Remediation will:
- Assist in investigation and conduct root cause analysis to address repeated issue types
- Perform quality assurance on documentation of specific issue/ORE type, urgency, severity/impact (e.g., impact analysis)
- Assist portions of the remediation process, these may include:
- tracking progress
- validating resolution efficacy and
- communicating status updates to stakeholders




- Perform quality assurance on documentation and maintenance records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process
- Identify trends in issues and events associated with a workstream to identify potential systemic risks or control weaknesses within BU processes
- Support review of components of the End-to-End (E2E) BU issue resolution process
- Perform sample testing of specific issues to ensure resolution is complete and effective
- Review data used in preparation of detailed reports on issue status, trends, and outcomes
- Support sharing insights, better practices, themes, etc. across the enterprise

Responsibilities
The Analyst, CFR Issues, Events & Remediation will:
- Assist in investigation and conduct root cause analysis to address repeated issue types
- Perform quality assurance on documentation of specific issue/ORE type, urgency, sever

📌 Analyst-Control Management (Gurugram)
🏢 American Express
📍 Gurugram